{"id":1603,"date":"2024-10-11T09:17:27","date_gmt":"2024-10-11T09:17:27","guid":{"rendered":"https:\/\/www.zukka.app\/US\/?page_id=1603"},"modified":"2024-12-04T13:28:38","modified_gmt":"2024-12-04T13:28:38","slug":"legal-process-guidelines","status":"publish","type":"page","link":"https:\/\/www.zukka.app\/US\/legal-process-guidelines\/","title":{"rendered":"Legal Process Guidelines"},"content":{"rendered":"\n
\n

Legal Process Guidelines<\/h1>
<\/div>

These guidelines are intended for use by law enforcement agencies when requesting information from ZUKKA.<\/p><\/div>\n<\/div><\/div>\n\n\n\n

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What is ZUKKA<\/strong><\/h4>

ZUKKA is a secure collaboration and messaging platform designed for both professional and personal use. It allows users to establish secure networks for exchanging messages, files, and other forms of communication. Senders control access to their messages, including determining who can view them and when they will expire. Encrypted messages are temporarily stored on our servers and are deleted after being downloaded to the recipient\u2019s device(s). We do not retain plaintext copies of shared content or the keys to decrypt customer messages.

ZUKKA complies with valid and binding legal processes issued under applicable laws. We are only able to provide non-content user information, and law enforcement requests for user account information must be properly served to ZUKKA.<\/p><\/div>\n\n\n\n

Required Legal Process<\/strong><\/h4>

ZUKKA will not release customer information without a valid, legally binding request, such as a subpoena, search warrant, or other authorized legal process. ZUKKA objects to overbroad or inappropriate demands and will take action to ensure that requests are consistent with the applicable law.<\/p><\/div>\n\n\n\n

Method of Service<\/strong><\/h4>

ZUKKA accepts subpoenas, search warrants, and other legal processes only through the ZUKKA Law Enforcement Request Portal, which can be accessed at https:\/\/www.zukka.app\/ler<\/a>\/<\/a> All legal documents must be uploaded to this portal for review and processing.<\/p><\/div>\n\n\n\n

Access to the Law Enforcement Application Portal<\/strong><\/h4>

To gain access to the Law Enforcement Application Portal, authorities must possess valid login credentials, which will be provided by ZUKKA upon request. Access will be granted following thorough communication with ZUKKA and the provision of necessary documentation and certification.<\/p><\/div>\n\n\n\n

Retention Periods for Metadata<\/strong><\/h4><\/div>\n\n\n\n

ZUKKA retains minimal metadata to protect user privacy. This includes basic account details such as account creation date, login timestamps, and message counts. Metadata is deleted regularly unless legal obligations require its retention for longer periods.<\/p>\n\n\n\n

International Requests<\/strong><\/h4><\/div>\n\n\n\n

Requests originating from outside the United States must be submitted through official Mutual Legal Assistance Treaty (MLAT) channels or accompanied by a letter rogatory. ZUKKA will only comply with such requests to the extent they align with U.S. law.<\/p>\n\n\n\n

Encrypted Communication Disclaimer<\/strong><\/h4><\/div>\n\n\n\n

ZUKKA employs end-to-end encryption and cannot decrypt, modify, or access message content. Any requests for such content are inherently unfulfillable.<\/p>\n\n\n\n

User Account Suspension or Restriction<\/strong><\/h4><\/div>\n\n\n\n

If ZUKKA receives a legally valid order requiring the suspension or restriction of a user account, the platform will carefully evaluate the request and act only in compliance with binding legal obligations.<\/p>\n\n\n\n

Emergency Requests for Data<\/strong><\/h4><\/div>\n\n\n\n

Law enforcement agencies seeking expedited data access must provide clear justification for the emergency, such as imminent threats to life or safety. Emergency requests must be submitted through ZUKKA’s emergency response portal and will be handled as a priority.<\/p>\n\n\n\n

No User Activity Monitoring<\/strong><\/h4><\/div>\n\n\n\n

ZUKKA does not monitor user activity, message content, or usage patterns beyond what is essential for operational purposes. Consequently, requests for detailed behavioral information may be restricted by the nature of the data ZUKKA collects.<\/p>\n\n\n\n

Data Minimization and Privacy Commitment<\/strong><\/h4><\/div>\n\n\n\n

ZUKKA collects only the data strictly necessary for its operations. The scope of information available for legal requests is inherently limited due to this data minimization policy.<\/p>\n\n\n\n

Transparency Reports<\/strong><\/h4><\/div>\n\n\n\n

ZUKKA is committed to transparency regarding legal requests. It plans to publish periodic transparency reports summarizing the volume and types of legal demands received (e.g., subpoenas, warrants, or emergency requests) and the percentage of requests complied with.

Currently, ZUKKA has not yet issued any transparency reports but intends to do so in the near future as its operations grow.<\/p>\n\n\n\n

Preservation of Data<\/strong><\/h4><\/div>\n\n\n\n

Upon receiving a lawful and binding request, ZUKKA will preserve the requested information for up to 90 days. Extensions may be granted with valid legal justification.<\/p>\n\n\n\n

What Information Does ZUKKA Store?<\/strong><\/h4>

ZUKKA maintains the following information about user accounts:<\/span>

\u2022 Network affiliation
\u2022 ZUKKA nickname
\u2022 Email address (if provided)
\u2022 Phone number (if provided)
\u2022 Account creation date
\u2022 Types of devices used with the account
\u2022 Last usage date
\u2022 Total number of sent and received messages
\u2022 Profile picture\/avatar (if provided by the user)
\u2022 Limited records of recent account setting changes, such as the addition or suspension of devices (excluding message content, routing, and delivery details)<\/span><\/p><\/div>\n\n\n\n

What Must Be Included in Account Information Requests?<\/strong><\/h4>

Requests for customer information from law enforcement must contain:

\u2022\tIdentifying details for the account in question, such as the user ID or nickname; and
\u2022\tA clear description of the specific information being sought.<\/p><\/div>\n\n\n\n

Contents of Communications Are Not Available<\/strong><\/h4>

ZUKKA\u2019s system is designed to protect the privacy of its users. As a result, ZUKKA does not have access to the decrypted content of messages<\/strong>. All content<\/strong> stored on ZUKKA\u2019s platform remains encrypted and is not accessible by us<\/strong>.<\/p><\/div>\n\n\n\n

Will ZUKKA Notify Customers of Requests for Account Information?<\/strong><\/h4>

No, ZUKKA will not notify customers of requests for account information. Notifications will only be issued in cases where content information is disclosed. Since ZUKKA does not have access to decrypted content, no notifications are issued.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Legal Process Guidelines These guidelines are intended for use by law enforcement agencies when requesting information from ZUKKA. What is ZUKKA ZUKKA is a secure collaboration and messaging platform designed for both professional and personal use. It allows users to establish secure networks for exchanging messages, files, and other forms of communication. Senders control access […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","editor_plus_copied_stylings":"{}","site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":91,"footnotes":""},"class_list":["post-1603","page","type-page","status-publish","hentry"],"yoast_head":"\nLegal Process Guidelines - zukka.app Confidence hyper-secure messaging greetings from AI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zukka.app\/US\/legal-process-guidelines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legal Process Guidelines\" \/>\n<meta property=\"og:description\" content=\"Legal Process Guidelines These guidelines are intended for use by law enforcement agencies when requesting information from ZUKKA. 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